FAQ

How do you handle payments?

We only accept third party credit/debit card as payment for your Product, we accept payment from Visa, Mastercard, Discover and American Express. We may obtain a pre-approval from the issuer of the card for an amount up to the amount of the purchase. We will bill your card at the time of purchase or shortly thereafter. If you cancel a transaction before completion, that pre-approval may result in your funds not being immediately available. If you pay by debit card and your payment results in an overdraft or other fee from your bank, you alone are responsible for that fee.

What is your return policy?

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.To follow-up on the status of your return, please contact us at info@goodwag.com

 

What is your shipping policy?

As new a small business, we are charging you less than we are paying for shipping ourselves. Cheaper shipping costs is our goal as we grow, but you can also purchase our products on Amazon.

SmartPoopy Bags: $5 Shipping

Standard PooPail: $10 Shipping

Tall PooPail: $12 Shipping

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